Privacy Policy

Last updated: February 2026

At Bloop Balloons, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name
Contact number
Email address
Delivery address
Payment details (processed securely by third-party providers)
Event details or customisation preferences

We may also automatically collect limited technical information such as:

IP address
Browser type
Device information
Pages visited on our website

2. How We Use Your Information

Your information is used to:

Process and fulfil orders
Arrange delivery or self-collection
Customise balloon designs and event services
Communicate order updates or enquiries
Improve our website and customer experience
Comply with legal and regulatory requirements

We only collect information that is necessary for providing our services.

3. Payment Information

All payment transactions are handled by secure third-party payment providers such as PayPal, PayNow, banks, or credit card processors.

Bloop Balloons does not store or have access to your full payment details.

4. Sharing of Information

We do not sell or trade your personal data.

Your information may be shared only with:

Delivery partners (for fulfilment purposes)
Payment processors (to complete transactions)
Service providers essential to our operations
Authorities, if required by law

All third parties are expected to handle your data responsibly.

5. Data Protection & Security

We take reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure.

However, no online transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve site functionality
Analyse website traffic
Understand user preferences

You may choose to disable cookies through your browser settings, although this may affect certain website features.

7. Retention of Personal Data

We retain personal data only for as long as necessary to:

Fulfil the purposes for which it was collected
Meet legal or business requirements

When no longer required, data will be securely deleted or anonymised.

8. Access & Correction of Personal Data

You may request to:

Access your personal data
Correct any inaccuracies
Withdraw consent for future communications

Requests can be made by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Instagram, payment gateways). We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

Bloop Balloons reserves the right to update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

📞 WhatsApp / Call: +65 8157 6661
📧 Email: bloopballoons@gmail.com